« S1000 RR Photos | Main | Does A $100.00 Ecard Sound Good To You? »
Another Satisfied Customer!
Duane is back from his 4200 mile trip on his new R1200GSADV! Here’s a letter he sent out way.
Harrison, Clinton, Kirk & Jimmy:
Thank you for all the help getting me going and on the road with my new 1200GS Adventure. The trip went really well, had a great time, and really got a lot of miles to just unwind and relax. A very big part of being able to unwind and relax is having equipment that just does what it is supposed to and that is exactly what you guys got me. The bike, all the accessories, and all the gear that you guys either sold me or told me what to get worked perfectly, right down to the amount of oil I would need to bring for the trip. Kirk you were right, I didn’t need any of the tools that I bought but Harrison definitely steered me toward what is probably some of the nicest kits out there.
California, Oregon, Washington, and BC…3366 miles on the first trip and 4200 total on the bike already and not even a sneeze from the bike. Twisty paved roads, fire and NPS roads, mud, rain, below freezing temps on several passes, several roughly paved trails to give the suspension a good workout and the more I ride it the more impressed I am with the whole package. I can’t say that I have tortured the bike as some do but I have definitely put it through a wide enough range of riding to begin to gain a better appreciation of how well thought out and designed the bike and accessories are.
I have found that it is becoming more and more difficult to find businesses that truly strive to “do it right”. A&S is definitely one of the few that just does what it takes to get it right. Everybody that I have dealt with at A&S has gone out of their way to make sure that I had what I needed to put this together. I would especially like to thank you for the way you handled the little snag with the nav system. When I had trouble with it the day before I was scheduled to leave your first concern was that I had a nav system to take with me on my trip and your actions to make sure that was the case were greatly appreciated. To order another nav system to make sure I wasn’t without and then to be willing to drive across town after work or keep the store open late to make sure I got it before leaving if the Garmin Tech could not solve the problem is the definition of standing behind what you sell.
This level of customer service is almost nonexistent any more. This level of customer service is also what makes A&S stand out and is also what builds a loyal customer base. I would like to assure you that your actions have earned another loyal customer. My toy budget is depleted for the year but I have liked the looks of the Ducati for some time now and may be in the market next year. We’ll see how the year goes! If I decide to get one I already know which dealer I will come see.
Again, Thank You
Duane
Tags:customer sarisfaction,Letter,R1200GSADV
Topics: A&S News, Announcements | No Comments »
Comments
You must be logged in to post a comment.